Just wanted to let you know that I am impressed by the way in which your firm handled my request for 7×24 LPN and RN care on Bowen Island during the last week of my mother’s life. On the afternoon of Friday December 4th I called a number of firms and you were the only firm that both understood that we needed coverage as soon as possible (and not ‘sometime next week’) and was actually able to provide that coverage.
Ruby promptly connected me with Amanda which led to the first three shifts being covered by Amanda and Christine. Later contact with Liela led to our remaining coverage needs being met by Renee, Kamila and Meghan. I am sure the experience of your LPNs and RNs made the last six days of my mother’s life more comfortable so for this I am very grateful.
I will also mention that we appreciated Amanda’s kind offered to arrange the transportation of my mother’s body to the UBC Donation program (to be used in Alzheimer’s research) as it was one less detail to consider at the sad time following my mother’s passing.