What You Can Expect
Expectations of Care At Home Services
When you need help, we will be there. Our wide range of services, from companionship and housekeeping, to chronic condition management and end of life care, are designed to support you and your loved ones as aging becomes more difficult. Our services grew out of a need for not just qualified assistance for health care, but a desire for a caring and compassionate hand when caring for our loved ones health and well being. Learn more about our services and reach out to our 24/7 care team with your questions and to start planning your personalised care plan today.
100% UNCONDITIONAL RESPECT & DIGNITY
We promise to show you respect and to go out of our way to honour your privacy and preserve your dignity. You deserve nothing less. We fully stand by and enforce our Client Bill of Rights.
24/7 ACCESS TO HELP & CARE SERVICES
Our 24/7 call centre is staffed by professional care advisors who are ready to serve you. Don’t hesitate to contact us, day or night, if you have concerns or questions about your care.
CONTINUOUS NEEDS ASSESSMENTS
Once services have been commenced, we continuously assess your care needs and discuss supplementing or removing services according to your own unique set of circumstances.
WORLD-CLASS RESOURCES
Our interdisciplinary team of caregivers and medical professionals is best in class. And because we want to focus on you, or your loved one, we employ industry-leading client recordkeeping.
CONTINUOUS NEEDS ASSESSMENTS
Once services have been commenced, we continuously assess your care needs and discuss supplementing or removing services according to your own unique set of circumstances.
WORLD-CLASS RESOURCES
Our interdisciplinary team of caregivers and medical professionals is best in class. And because we want to focus on you, or your loved one, we employ industry-leading client recordkeeping.
Our Safety First Fall Prevention Program
When you feel a little under the weather, your home can present some unforeseen hazards. We perform a complimentary thorough home-assessment to identify high-risk problem areas. Our assessment includes observing how you function in the home, then making recommendations. We look at anything potentially problematic like scatter mats, bathroom floors, electrical switches, cupboard access, and handrails. We even help coordinate home safety improvements. Our home support staff can install grab bars or rails, night lighting, or fulfill any other requirements.
THE VERY BEST IN PROFESSIONAL CARE
Having someone come into your home is not always easy. We understand that, and we’ve made it our business to make it as easy as possible for you and your loved ones. When Care At Home Services provides you with home care, we guarantee it will be first-class.
CARE THAT IS TAILORED TO YOUR NEEDS
Care At Home Services are tailored to suit you or your loved ones’ needs. Before services start, we’ll visit you at your home to discuss challenges and needs. Together we’ll build a service profile and an individualized care plan to fit your precise requirements.
POSITIVE, SMILING CAREGIVERS
Every staff member at Care At Home Services is carefully interviewed, screened to ensure they are fully registered, licensed, and possess unique qualities to ensure our philosophy is consistently delivered and that your specific needs are met with a smile.
RENEWED INDEPENDENCE
You’ll soon notice a renewed sense of independence and security knowing you can rely on your caregivers to provide first class care and support. Nothing is too much trouble, and you can also count on friendly companionship to always keep your spirits up.