What Sets Us Apart
What Sets Us Apart From All the Rest
For us, caring is more than just providing health care. It means taking time to understand each client’s needs and working with them to reach their goals. Sometimes that is a faster recovery. Other times, it is regaining the routines and activities they have been missing. Either way, our team is here to help your loved one feel better and live well, with a life that is healthy, happy, and fulfilled.
HOME CARE THAT COVERS YOUR NEEDS
We can support all your home care needs. In addition to personal care and companionship, we can help with pet care, light home maintenance, and gardening. We also offer hourly care (3 hour minimum), respite care, live-in care, and in-home visits from physicians, pharmacists, and occupational therapists.
INDIVIDUALIZED CARE PLANS
We listen and observe carefully and build unique care plans that take all of your needs into account, or those of your loved one. We take care of all the details, from pets and positive attitudes, to arranging for pain management physicians.
CARE AS OFTEN AS YOU NEED IT
We understand that your health needs, or those of your loved ones, may change and that means your needs for our services will change too. That’s why we have a flexible, can-do attitude to providing the kind of care you need, 24/7.
INTERDISCIPLINARY TEAM OF PROFESSIONALS
Our team of medical professionals includes a full complement of qualified care providers that includes: home care assistants (HCAs), nurses, pharmacists, occupational therapists, physiotherapists, foot and wound clinicians, dieticians, and physicians.
24/7 CALL CENTRE
Our care specialists are available 24-hours per day, seven days per week, all year round to help. We know health care needs are not limited to business hours, so we make sure we’re available when you need us.
COMMITMENT TO QUALITY ASSURANCE
We take your health, comfort, and safety seriously. Your personal care manager will work closely with your caregivers, monitor your care needs, visit you regularly to ensure your complete satisfaction, and adjust service as required.
24/7 CALL CENTRE
Our care specialists are available 24 hours per day, seven days per week, all year round to help. We know health care needs are not limited to business hours, so we make sure we’re available when you need us.
COMMITMENT TO QUALITY ASSURANCE
We take your health, comfort, and safety seriously. Your personal care manager will work closely with your caregivers, monitor your care needs, visit you regularly to ensure your complete satisfaction, and adjust service as required.
Our Philosophy of Unconditional Service
Our core purpose is to support our clients to live and age in place. We understand the primary needs of our clients today include the following: to live, heal and age at home. Timely access to reliable quality services. Flexibility and choice of support services. Information and support to promote independence and self-care. Seamless, integration of support services. It is our goal to fulfill these needs.
A CAREGIVER FIT JUST FOR YOU
Our unique caregiver/patient matching system ensures a perfect fit for you, so your caregiver will share values, interests, and even cultural backgrounds with you and your loved ones.
HEALTH AUTHORITY COLLABORATION
We work closely with health authorities, advocating for publicly funded care for you or your loved one, liaising with your health authority team to ensure the best of care, and ensuring any gaps in service are filled.
EVIDENCE-BASED CLINICAL PATHWAYS
Because we use Procura’s evidence-based clinical pathways, we have critical evidence-based medical data specific to your health issue. This means when you engage with our specialized care team we’ll be monitoring your health hour by hour, making sure you are on-track. If we see any irregularities, we’ll be able to take action right away with a plan of care. You can rest assured our care will exemplify best practices, and represent the culmination of evidence-based treatment research for your specific medical issues. You could not be in better hands!
ROBUST TECHNOLOGY & INFRASTRUCTURE
A member of a group of companies (WestCana Services Inc., ProVita Care Management Inc., and Pro Administration Services Inc.) committed to operating at the highest industry best practices. Resources include advanced information technology, occupational Health and Safety (OH&S), finance, human resources, and communications. We invest in leading edge information technology to efficiently handle the details of accurate record keeping and so we can focus our attention on your care and well-being.