Frequently Asked Questions 2017-02-19T20:08:22+00:00

Frequently Asked Questions

We know that choosing a home care provider is not an easy decision and want to do everything we can to simplify the process for you. Here you will find some of the most common questions that we are asked when clients are evaluating what services to get and how we can support them. If you don’t see the answer to your questions below, don’t hesitate to reach out to our 24/7 call center and get the answers you need.

Call 1-866-982-2737 or click here to email us

Working with Care At Home Services

There are many reasons why letting Care At Home Services take care of you is a better option that hiring your own caregiver. Care At Home Services brings decades of experience to the job of providing first class care:

  • We are experts at hiring qualified, caring, and compassionate caregivers.
  • Our interdisciplinary team includes caregivers and medical professionals so we can take care of all your needs, from housekeeping to specialized medical care.
  • We have the infrastructure to handle employee needs such as advertising and recruitment, medical coverage, bonding and insurance, payroll and deductions, and much more.
  • Our unique client/caregiver matching system, it’s like eHarmony®, ensures a fit in values, interests, and temperament.
    You never have to worry about your caregiver getting sick or going on holiday, because we have a pool of caregivers who can fill in when needed.
That’s easy. Contact us today by phone or email. Our 24-hour call center will set up a complimentary visit from one of our friendly, knowledgeable care managers at your home. We’ll discuss your needs, carefully select a team of caregivers qualified to meet your needs, and start service as soon as you’re ready. We’re flexible and can work out a schedule that is most comfortable for you and make sure your caregivers take care of the things you can’t handle for as long as you need.
Urgent requests for care are regularly satisfied by Care At Home Services. Our 24/7 call centre staff is ready to listen and act quickly when there is an immediate need for care. On the other hand, if you prefer to take your time making a decision, we are happy to accommodate. You are in charge and we are at your service.

Care At Home Services collaborates regularly with health authorities on behalf of our patients to ensure you receive the best of care. In many cases, we share patient care allowing your health authority to provide as much publicly funded care as possible and we supplement this care to ensure your complete comfort and safety. In many instances, we advocate for our patients to receive health authority funded care and we work closely with health authority staff by attending ‘all care provider’ meetings.

Care At Home Services has a 24/7 call centre staffed with experienced professionals who can handle all your questions, concerns, or needs. Never hesitate to contact us at any time and we’ll do our best to take care of you.

Types of Service

Our services span the needs of those living with limited mobility, compromised or chronic health conditions (such as dementia, depression, or stroke). We do it all—housekeeping and home maintenance right through to specialized end-of-life care. Click here to see a complete overview of all our services.

We can offer help right from the first signs you or your loved one needs help around the house. We offer light housekeeping, laundry services, and garden and maintenance services. Learn more about our home support.

Yes. Our companion care is designed to provide you or your loved one with company when they need it. Our friendly companions can visit and engage with patients to brighten up their day, whether you need someone to listen, someone to play board games with, or you want to go out and have fun.

Our interdisciplinary team of medical professionals can provide comprehensive care. Our team includes nurses, physicians, occupational therapists, dieticians, pharmacists, physiotherapists, foot and wound care specialists, physicians, and much more. Learn more about our certified caregivers.

We understand many people prefer to die in the comfort of familiar surroundings and surrounded by family members and friends. Our interdisciplinary team of medical and palliative professionals are experienced at stepping in to allow this to happen. From ensuring hospital bed and other equipment is in place to make you or your loved one comfortable to discreetly answering questions and managing pain. We’re respectful, quietly efficient, and diligent. Learn more about our end-of-life services.

If you or your loved-one is no longer comfortable living alone and would like someone to stay with them 24/7, we are ready to step in. Based on our assessment of your needs, we’ll hand-pick caregivers and medical professionals to take care of all your needs around the clock. This may include a combination of the following coverage depending on your needs:

Multiple Shifts: A combination of staffing shifts ranging from three eight-hour shifts per day to any other variation to ensure qualified staff are on hand to care for you.

Live-In Service: One staff member (HCA or nurse depending on your needs) present in your home for 20 hours per day available to assist and provide care for up to 10 hour per day. Your caregiver will sleep and eat at your home (requires a private bedroom in your home). BC Live-In labour standards and regulations require that a live-in caregiver have four consecutive hours free in every 24 hours of work. To provide full 24-hour coverage, we can supplement our Live-In Service care with four-hours of service from a second caregiver.

Those caring full-time or part-time for a loved one are a risk of suffering caregiver burnout. That’s why it’s critical to get regular breaks. We are ready to step in and provide respite for you on a short-term or long-term basis. Learn more about our respite services.

Yes. Our home from hospital service is designed especially for this. We can help you prepare for your hospital stay, drive you to and from the hospital, and be there for you when you get home to take care of you until you are back on your feet. Our services include, but are not limited to, home support (e.g., house-keeping, laundry, food preparation, companionship, outing, and errands) and personal care at home (e.g., bathing, grooming, medication management). A nurse or qualified medical professional will be required for specialized care at home (checking vital signs, managing pain, and chronic conditions).

Service Fees

Care At Home Services offers a wide range of services from home support to specialized care for those suffering chronic conditions. For this reason, the cost of our services vary depending on the required qualifications of your caregiver. In most cases our fees are based on an hourly rate, starting as low as $27 per hour. We offer a complimentary visit to your home to meet you and your loved ones and to assess your precise needs. At that time, we can provide you with an estimate of costs, and there is no obligation to you.
We request credit card authorization prior to commencement of service, and we issue monthly invoices for services rendered. Our terms are net seven (7) days and you may choose to have your charges billed to your credit card on file or send a cheque.

Our BC Medical Services Plan covers essential support for residents of BC needing care at home. Our services are designed to supplement what our public service offers. In fact, we often work hand-in-hand with our health authorities to ensure our clients receive the best of care; we advocate for publicly funded care at home for our clients and fill the gaps to ensure the best-in-class care.

The minimum home care service package is two-hours. This does not include travel to and from your home; there is no charge for this. In the case of a medical specialists is visiting your home, e.g., a physician, physiotherapist, or occupational therapist, the visit may be shorter than two-hours based on your needs.

Staff Members

Every Care At Home Services staff member is thoroughly screened and bonded to ensure you receive the best of care. Our caregivers are qualified, caring, and dedicated to making you feel comfortable and safe. We hire only those who share our philosophies of care, so you’ll be in good hands.

Care At Home Services employs qualified professionals to care for our patients. Our interdisciplinary team ranges from qualified physicians to health care assistants (HCAs). Our extensive and varied team of specialists are carefully matched to our clients based on their needs. Learn more about our team of professionals.

When assessing your needs at our complimentary home visit, we’ll determine the qualification requirements suited to your needs. Qualified caregivers (HCAs) are trained to provide home support (e.g., house-keeping, laundry, food preparation, companionship, outing, and errands) and personal care at home (e.g., bathing, grooming, medication management). A nurse or qualified medical professional will be required for specialized care at home (checking vital signs, managing pain and chronic conditions).

During our first meeting, which is always complimentary, our care managers take the time to personally get to know you and your loved one(s). We use our unique caregiver/client matching system to facilitate the selection of caregivers who will match your values, temperament, and needs—it’s like eHarmony®. Our goal is to establish a caring bond that will offer you and your loved one(s) comfort, companionship, and security.

Book Your Free Home Care Services Consultation Today.

We go above and beyond the basics in providing advanced approaches to professional home health services. In addition to specialized care at home, you can choose from a complete range of reliable and compassionate home support, companion care, or personal care at home depending on your unique needs.

Applying for a job? Please click here to use our Careers Application form instead.